Guarantee

Every Flint fitting is guaranteed for two years from the day it arrives. It is given in addition to your legal rights under the Consumer Rights Act 2015, and takes nothing away from them.

What it covers

Anything that fails through a fault in the materials or the making — a failed switch, a loose joint, a finish that lifts. We repair it, replace it or refund it, and we pay the postage both ways.

What it does not cover

Bulbs, which are consumable. Damage from installation not carried out by a qualified electrician. Accidental damage and normal wear. And the natural patination of unlacquered brass, which is not a fault — it is the point.

How to claim

Email hello@flintlighting.com with your order number and a photograph of the problem. We answer within one working day and will not ask you to post anything back before we have agreed what is wrong.

After two years

Talk to us anyway. Where a replacement shade, glass or set of fixings can still be sourced for a product in the current range, we would far rather find you one than have you replace the whole fitting.

Your statutory rights, which run longer than this guarantee, are set out on our returns page.