Terms & conditions
These terms apply to every order placed on this site. Please read them before you buy. Nothing here takes away the rights the law gives you as a consumer.
1. Who we are
This site is owned and operated by Ned Fenwick, trading as Flint, a sole trader established in the United Kingdom.
Address for correspondence and for service of documents:
Shilstone, Modbury, Ivybridge, Devon, PL21 0TW, United Kingdom
Email: hello@flintlighting.com
We are a sole trader, not a limited company, so there is no company registration number. We are not registered for VAT: no VAT is charged on our prices, and we cannot issue VAT invoices.
2. These terms
By placing an order you confirm that you accept these terms and that you are at least 18 years old.
We may change these terms from time to time. The version that applies to your order is the one published on this page at the moment you place it. We date the foot of this page whenever it changes.
3. How a contract is formed
Placing an order is an offer to buy. We send an acknowledgement email straight away; that confirms we have received the order but does not accept it. A contract comes into being only when we email to confirm that the goods have been dispatched.
If we cannot accept your order — the item is unavailable, we cannot deliver to your address, or a price or description was wrong — we will tell you and refund anything you have paid, in full.
4. Prices and payment
Prices are in pounds sterling and are the prices shown at the time you order. Delivery is charged separately and is shown in full before you pay.
We take care to price the site correctly. If we find an error in the price of goods you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel. If we cannot reach you, we will treat the order as cancelled and refund you.
Payment is taken when you order, through Shopify's checkout. We do not see or store your card details.
5. Delivery
We deliver to addresses in the United Kingdom only. Our areas, charges and lead times are set out on the delivery page and form part of these terms.
Goods are dispatched from within the United Kingdom on a tracked service. There is nothing to pay on arrival.
Goods become your responsibility once they are delivered to the address you gave us. You own them once we have received payment in full.
If a delivery cannot be completed after the carrier's reasonable attempts and the parcel returns to us, we will refund the goods but not the outbound delivery charge.
6. Your right to change your mind
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel most online orders within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to send them back.
Any clear statement that you are cancelling is enough — an email will do. Goods should come back complete and in a resaleable condition, in their original packaging where you still have it.
You may handle goods as you would in a shop. If you go beyond what is necessary to establish their nature, characteristics and functioning — for example by installing or wiring a fitting — we may reduce your refund to reflect the loss in value. We will always tell you before we do, and explain the figure.
Return postage on a change of mind is yours to pay. We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner, using the payment method you paid with. On a change of mind we refund the cost of our cheapest standard delivery; if you chose Express, the difference is not refunded.
The 14-day right does not apply to goods made or altered to your specification. Nothing in our current range is excluded, and if that ever changes we will say so plainly on the product page before you buy.
Full instructions are on the returns page.
7. Faulty or misdescribed goods
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not:
- within 30 days of delivery you may reject them for a full refund;
- up to six months you may ask for a repair or replacement, and a refund if that fails;
- up to six years in England, Wales and Northern Ireland, five in Scotland, you may still have a claim.
We pay return postage on anything faulty. Please contact us before returning it so we can arrange collection or send a prepaid label.
If goods arrive damaged, photograph them in the packaging and tell us within 48 hours.
8. Guarantee
Our guarantee is given in addition to your legal rights and does not replace them. It does not cover damage caused by incorrect installation, misuse or accident, nor normal change to finishes described as living finishes.
9. Product descriptions and finishes
We describe dimensions, materials and finishes as accurately as we can. Photographs are illustrative: screens vary, and metal finishes in particular look different in daylight from how they appear on a display.
Several of our finishes are living finishes, supplied unlacquered and intended to darken and develop with handling and age. Variation between pieces, and change over time, is a property of the material rather than a fault.
10. Electrical products and installation
Our light fittings are supplied for installation by a competent person. Fixed electrical work in a dwelling in England and Wales is subject to Part P of the Building Regulations, and in bathrooms and other special locations to the zone requirements of BS 7671.
It is your responsibility to check that a fitting suits its location before installation — including its IP rating where the location requires one — and to have it installed to the applicable regulations. We are not liable for loss or damage caused by installation that does not meet them.
Do not install a fitting you believe to be damaged. Contact us instead.
11. Our liability to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the goods.
We supply goods for domestic and private use. If you use them for any commercial or business purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
12. Events outside our control
We are not liable for delay or failure to perform caused by an event outside our reasonable control. We will contact you as soon as we can, and if the delay is substantial you may cancel and receive a refund for anything paid for but not received.
13. Your information
We handle personal data as described in our privacy policy.
14. Complaints
If something has gone wrong, write to hello@flintlighting.com. We acknowledge within one working day and aim to resolve matters within five.
If we cannot resolve it between us, you may be able to use an alternative dispute resolution scheme, and we will tell you which at that point. Your right to take a claim to court is unaffected.
15. Governing law
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.
Last updated 9 September 2026.